Delivery & Returns Policy
This Delivery & Returns Policy was last updated on 24.04.2026
Smartposti Parcel Machine
- Availability: Service is offered across Estonia, 24/7.
- You will see the delivery method cost in your cart before the sales contract is concluded. The delivery fee is calculated per cart (i.e., a single fee per order and per delivery address).
- Delivery Process:
- Goods are delivered to the Smartposti parcel machine of your choice.
- You will receive an SMS with a door code once your package arrives.
- Enter the code on the machine’s touchscreen, and the correct door will open.
- Packages are stored for 7 calendar days from the date the code is sent.
- Important Notes:
- Smartposti does not deliver on national holidays, which may cause delays.
- Goods can be retrieved daily between 10:00–22:00.
Processing & delivery
- We process and fulfill orders from Thursday to Sunday. Most orders are handled within 24 hours during these days. If delays occur, we will notify you. If you need your order to be fulfilled faster, please contact us.
- All orders ship from Estonia.
Pick up at the shop
- Once your order is prepared, you will receive an email confirming that you can pick it up at the Nullijook store, located at Marati tn 4a/1, 11712, during our opening hours Thu–Sun 12:00–18:00.
Order Cancellation & Company Rights
Nullijook OÜ reserves the right to cancel a sales contract without penalty and not deliver goods in the following cases:
- Buyer is under 18 years old
- Payment has not been received in Nullijook OÜ’s bank account.
- The chosen delivery method cannot be applied to the products ordered.
- Product price or features were displayed incorrectly due to a system error.
- Goods are out of stock.
Customers will be notified by email or phone in all such cases. If the order cannot be fulfilled, the prepayment will be refunded.
Cancelling Your Order
- Orders can be cancelled by contacting info@nullijook.ee before goods are dispatched.
- Once goods have left the warehouse via courier or parcel post, cancellation is no longer possible.
Returns Policy
General Rules
- Incorrect or defective goods must be reported immediately upon receipt to info@nullijook.ee.
- Replacement is possible with proof of purchase (receipt or invoice).
- Return costs for defective/incorrect goods are covered by Nullijook OÜ.
Returns by Agreement
- Returns are only accepted with written agreement between both parties.
- Conditions:
- Products must be unopened and in undamaged packaging.
- Boxed or cased products must be returned sealed.
- Beverages sold in cases cannot be returned if opened.
- Returns must be made within 14 days of purchase.
- Contact customer service at info@nullijook.ee for assistance.
If Your Order Hasn’t Arrived
Before contacting us, please:
- Check your shipping confirmation email for address errors.
- Ask your local post office if they have your package.
If the address was correct and the package is missing, contact us at info@nullijook.ee with your order number. If the address was incorrect, we can resend your order, but shipping costs will be your responsibility.
Orders & Tracking
- Tracking: You will receive a tracking link via email once your order ships.
- Damaged/Wrong Products:
- Report within 7 days to info@nullijook.ee.
- Include photos, your order number, and details.
Refunds
- No general returns or exchanges are offered.
- Refunds are only available if:
- You received the wrong item.
- Your item arrived damaged.
- To request a refund, email info@nullijook.ee with photos and order details.
Changes of the Delivery & Returns Policy
We may update this Delivery & Returns Policy from time to time. Any changes will take effect immediately upon being posted on this page. If you have any questions about this Delivery & Returns Policy please contact us at: info@nullijook.ee.